Returns

At Bielinis Studio, every piece is crafted with care and passion. If your non-personalized item does not meet your expectations, we’re happy to accept returns under the following conditions.

Eligibility for Returns

We accept returns of non-personalized items within 14 days of delivery if:

  • The item is unused and in original packaging
  • The return is requested within 14 days of delivery
  • The item is securely packaged and arrives undamaged

We kindly reserve the right to refuse returns or offer partial refunds if these conditions are not met.

Personalized Products

Personalized items (like custom embossing) are final sale and not eligible for return or exchange — each one is uniquely yours.

Return Process

Please email us at jasotrek@gmail.com with:

  • Your order number
  • The items you wish to return
  • Order and delivery dates
  • Your full name and contact info

We will personally inspect your return and let you know if it is approved or rejected.

Return Shipping Costs

Customers are responsible for return shipping. Please use a trackable service and proper packaging — We can’t be responsible for lost or damaged packages.

Refunds

Refunds will be processed within 14 days after inspectation and approval your return. Refunds cover the item price only unless the return is due to our error.

Exceptions & Deductions

Refunds may be reduced or denied if:

  • The item is used, damaged, or incomplete
  • Returned without original packaging
  • Returned after 14 days
  • Return lacks necessary info or was not pre-approved

Force Majeure

Bielinis Studio is not liable for delays caused by events beyond our control, such as natural disasters, strikes, customs delays, or pandemics.

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